|
Bids & Counters Q: What Are Bids and Counters? A: A bid is an offer to purchase an item at a specified price, valid until a certain date and time. Example: A product is listed at $15.00, and you submit a bid to buy it for $13.00, valid until June 30, 2026. A counter (counteroffer) is a response to a bid, proposing a different price and/or expiration date. Example: You bid $13.00 for a product listed at $15.00. The seller responds with a counteroffer of $14.00. Q: Can I place a bid on any product? A: No, only products that have been designated as biddable are eligible for bidding. Q: Why do I need to enter my credit card information to place a bid? A: If your bid is accepted, an order will be automatically generated, and payment will be required. Your credit card information ensures a smooth transaction upon acceptance. Q: How many bids can I place? A: You can submit as many bids as you like. If the seller does not respond or if you decide to increase your offer before the item is sold, you can place a new bid with a higher price. Returns & Exchanges Q: Do you accept returns or exchanges beyond what customers are legally entitled to (e.g., a replacement for a minor fault or a refund for a major fault)? A: Yes, we do. We strive to ensure our customers are satisfied with their purchases. Q: Do you allow refunds for a change of mind? If so, how long do customers have to contact you? A: Yes, we offer a 30-day return period for change-of-mind returns. Please reach out to us within this timeframe. Shipping & Processing Q: To where do you ship? How long does it take you to process an order before it is dispatched? A: We ship to all 48 contiguous U.S. states. Orders are processed promptly, with shipping included for standard orders. Rush or special orders may incur additional shipping charges. Q: From where are your packages shipped? A: All orders are shipped from Northbrook, IL. Q: Do you ship internationally? A: Yes, we offer international shipping for an additional fee. Q: How do you determine your shipping costs? A: For orders within the contiguous 48 U.S. states, shipping is included. Rush or special orders may have additional shipping charges. Orders & Payments Q: What payment methods do you accept? A: We accept most major credit cards. Q: Can I change or cancel my order after it’s been placed? A: We strive to process orders quickly, so please contact us as soon as possible if you need to modify or cancel your order. Once the order is processed and shipped, we can no longer make changes. However, you can return the item after it arrives, following our return policy. Product & Customer Support Q: What should I do if I receive a damaged or incorrect item? A: We apologize for any inconvenience! If you receive a damaged or incorrect item, please contact our customer support team within 7 days of receiving your order. We’ll work with you to resolve the issue promptly, either by providing a replacement or issuing a refund. Q: Do you offer a warranty on your products? A: Yes, we offer a warranty on our products against defects in materials or workmanship for a period of 90 days from the date of purchase. If you experience an issue, please reach out to our customer support team for assistance. Promotions & Gift Options Q: Do you offer gift cards? A: Currently, we do not offer gift cards, but we’re looking into it for the future. Stay tuned for updates! Q: Do you offer discounts or promotions? A: Be sure to sign up for our newsletter to receive updates on upcoming sales and promotions! Sustainability Q: Are your products environmentally friendly? A: We’re committed to sustainability and are continuously working to reduce our environmental impact. We strive to use eco-friendly materials and packaging where possible. Customization Q: Do you offer product customization? A: Yes! We offer customization options. If you have specific requests, please contact our team to discuss available options. Q: How do I request a custom order? A: Simply reach out to us with your customization details, including preferred design, colors, text, or any other specifications. We’ll review your request and confirm feasibility. Q: Is there an extra cost for customization? A: Custom orders may incur additional fees depending on the complexity of the request. Pricing will be provided once we assess your customization needs. Q: How long does it take to process a custom order? A: Custom orders typically take longer to process than standard orders. The exact timeframe depends on the level of customization, but we’ll provide an estimated delivery time when confirming your order. Q: Can I return or exchange a customized product? A: Since customized items are made specifically for you, they are generally non-refundable and non-exchangeable unless there is a defect or error on our part. If there’s an issue with your order, please contact us, and we’ll do our best to resolve it. Q: Can I submit my own design or logo for customization? A: Yes! We accept customer-provided designs for certain products. Please ensure your files are high-quality and in an accepted format (e.g., PNG, SVG, or AI). Our team will review your design to ensure it meets our production requirements. Q: Do you offer bulk or corporate custom orders? A: Yes! We accommodate bulk custom orders for businesses, events, or special occasions. Contact us to discuss pricing, lead times, and customization options. |